STORE POLICY

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Orders & Custom Requests

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All items are handmade and customized based on the details provided by the customer. Please ensure that all order information is accurate before submission, as we are not responsible for errors provided by the customer.

Custom orders will only be processed after full payment has been received.

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Payments

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Full payment is required at the time of ordering. Orders are not confirmed or started until payment has been successfully completed.

A payment link will be provided after submitting the order form. Failure to complete payment will result in the order not being processed.

 

Processing Time

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Each item is made with care, so please allow [insert your timeframe, e.g., 1-2 weeks] for production. Processing times may vary depending on order volume and design complexity.

Customers will be notified once their order is completed and ready for delivery or pickup.

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Delivery & Pickup

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Delivery or pickup details will be communicated after order confirmation. Customers are responsible for providing accurate delivery information.

We are not responsible for delays caused by incorrect addresses or external delivery issues.

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Returns & Refunds

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Due to the custom nature of our products, all sales are final.

Refunds or replacements will only be considered if:

• The item is damaged upon arrival

• There is a proven error on our part

Requests must be made within 48 hours of receiving the item, along with clear photo evidence.

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Design Policy

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I strive to match requested designs as closely as possible. However, slight variations may occur due to the handmade nature of my products.

I reserve the right to decline any design requests that are inappropriate or outside our capabilities.

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Communication/Customer Care

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All order updates and communication will be done via the email provided in the order form. Please ensure your contact details are correct and check your inbox regularly.

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I value every customer and aim to provide a positive experience from order to delivery.

• All inquiries will be responded to within 1–3 business days.

• Please review product descriptions carefully before purchasing.

• If you experience an issue with your order, contact me within 48 hours of delivery with photos and details.

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Respectful communication is expected on both sides. I am always happy to help resolve reasonable concerns.

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Privacy & Safety

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Your privacy matters.

• Personal information (name, email, address, payment details) is collected only for order processing and communication purposes.

• Payment information is processed securely through trusted third-party platforms. I do not store your card details.

• Customer information will never be sold, shared, or distributed.

All packages are carefully wrapped to protect your purchase during transit.

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Inquiries 

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For questions about custom orders, collaborations, or general information, please use the contact form or email provided on the site.​

Please allow up to 3 business days for a response.

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Agreement

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By placing an order, you agree to all policies stated above.

Thank you for supporting Artsy by Abby